Yes, it is perfectly normal for honey to crystallise over time, and it is a natural process that occurs in pure, raw honey. Crystallisation happens because honey contains natural sugars (mainly glucose and fructose), and over time, glucose tends to separate and form crystals. This does not affect the quality, taste, of the honey. In fact, it's a sign that your honey is pure and unprocessed. If your honey has crystallised, we recommended putting the jar in a bowl of gentle warm water. Do not put it in the microwave as this will destroy the enzymes and nutrients within the honey!

If properly stored, our honey can still be consumed for many years after purchase.Good storage practices are crucial for an optimal shelf life when it comes to any type of honey. According to our provisions, we give a 'best before ' date of at least 2 years once purchased. Although we think you'll have finished your honey long before then :)

In a cool dark cupboard at room temperature, as sometimes light can destroy the nutrients within the honey. Honey doesn’t need to be stored in the refrigerator.

Honey is best stored in a cool dark cupboard at room temperature, as sometimes light can destroy the nutrients within the honey.

We always try our best to package orders as securely as possible, and we understand sometimes items can be damaged when our products are being delivered. Rest assured we will send another package straight away or issue you a refund. Just make sure to take a picture of all products you've received within 24 hours of accepting your delivery and email them to info@shifahoney.co.uk alongside your order number.