Returns & Refunds:

At this moment in time, we operate with a no return or refund policy on all of our products - only if your order has been dispatched.​

If your order has not been dispatched as of yet and you would like to cancel please send us an email at info@shifahoney.co.uk with your order number and we will try our best to process your refund as soon as possible.

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What happens if my order is damaged?​

Sometimes things can be out of our control and we understand that mistake can happen. Rest assured we will send another package straight away or issue you a refund. Just make sure to take a picture of all products you've received within 24 hours of accepting your delivery and email them to info@shifahoney.co.uk alongside your order number. 

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Shipping:​

In order to ship our lovely products to you, we use Royal Mail:

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Royal Mail Second Class Delivery (3-5 Working Days) – £3.50

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Royal Mail First Class Delivery (1-3 Working Days) – £6.00

 

We aim to dispatch all orders within 1-2 working days. 

 

Shipping outside the UK:

We will soon be shipping out Internationally! Watch this space for any updates!